Cancellation policy

To avoid a late cancellation or “no show†fee, the reservation must be cancelled in accordance with the cancellation policy noted in your email confirmation. You must notify us of cancellation via email or phone. We are not liable for undelivered or blocked emails or faxes, trip considered canceled after the client receives cancellation email, please verify your cancellation over the phone if no cancellation confirmation is received by you. Full charge will be applied to your account in case of late cancellation or “no showâ€. Unless stated otherwise in your email confirmation, cancellations made less than the following minimum time prior to the service date will be subject to full reservation price: for weekend Limousines, Sedans, SUV, Van’s and all type of Buses – 4 days, for Party Buses – 1 week, for Holidays, Special Occasions, Weddings and Events – 7 days for all services. All other days and for Airport Transfers – 24 hour. Airport transfers changes must be completed over the phone at least 4 hours in advance. If you experience difficulty locating the chauffeur, please call the Customer Service telephone number listed on the email confirmation. Failure to call and leaving the pick-up location without notifying will result in a “no-show†charge equal to full amount.